FAQ

Maidstone's MINERALCAST Solid Surface is a renewable decorative material, created from an advanced blend of resin and minerals. The solid, 100% non-porous, impermeable blend is as beautiful as it is functional. MINERALCAST maintains it's beauty long after installation. Easy to clean and maintain, remove minor scratches and scuffs with ease. Heavier than typical contemporary bathtubs, our MINDERALCAST tubs are built to last. Available in silk matte or gloss finishes, the MINERALCAST color permeates throughout the surface so you can rest assured your tub will continue to look new for years to come.

Maidstone does not sell product directly. You can buy our baths through any accredited retailer. Please visit our Store Locator to search for your nearest dealer. If you have any more detailed questions, please email support@maidstonesupply.com.

Traditionally white, however you can custom paint your tub any color. Visit our custom paint page to see some popular colors.

It is a myth that you need a large space to fit in a freestanding tub. We have models that start from a compact 48” length, plus because freestanding reveals more floor and wall surfaces that would otherwise be boxed in, our tubs make bathrooms actually appear bigger.

Our products are designed to be easily installed, however we recommend that this is only done by a professional installer. Bath products come with comprehensive installation instructions which need to be followed. These can be found at the PDF download link situated on every bath product page of the website. We strongly advise that in conjunction with your installer you review the instructions prior to purchase.

While many drain kits or faucets will fit our tubs, we recommend purchasing the drain and faucet from us to assure proper fit and finish matching. The drain kit is included as a standard feature on most contemporary tubs and the individual product page will detail whether the drain is included.

Shipping is always Free on all Maidstone orders. All tubs are expertly packaged and shipped by one of our partner carriers to your place of purchase or to your residence with lift gift service at no extra charge.

Our Customer Care Team can be reached at our toll-free number, 1-855-813-7402 or customerservice@maidstonesupply.com.

All bathtubs carry a limited, lifetime warranty. This limited, lifetime warranty covers defects in the porcelain, cast iron, or acrylic that cause the bathtub to be unsuitable for use. Pre-installed fixtures shall be warranted from mechanical malfunctions for a period of one (1) year. Cracking, peeling and lifting of exterior paint shall be warranted for a period of one (1) year. At our discretion, we will repair or replace the bathtub, or refund the purchase price. This warranty is for the lifetime of the original, non-commercial owner for as long as he/she owns the bathtub provided the products are installed by a qualified and licensed plumber. Commercial purchasers receive a one (1) year limited warranty on the porcelain, cast iron, acrylic, paint and drain. This warranty shall not apply to the labor, expedited shipping costs and other expenses related to the repair and/or replacement of the product.

If you are not completely satisfied with a product you purchased from Maidstone, return it for a refund of the purchase price. Returns must be processed within 90 days from the date of purchase. Just call us toll free at 1-888-513-0060 and ask for the Customer Service department. We will issue you an RGA (Return Goods Authorization) number.

Acrylic is a non-porous surface and should only require a gentle washing with any mild dishwashing detergent mixed with warm water. Important – Remember to never use abrasive or aerosol products on your tub.

Maidstone does not have a physical store. All products can be viewed and purchased directly on our website. For questions about a product or to place an order, please call one of our sales representatives at 1-855-813-7402 option 1 or email: customerservice@maidstonesupply.com.